Shipping

Carrier & service	FedEx or UPS Priority Overnight (next business day). We use whichever is running best that day.
Pre-shipment approval	I don't ship an order until you approve it. Before your box goes out, I photograph the actual corals going in it and send you a link to approve them. Approving confirms the photos match your order, releases it to ship, and confirms you'll follow the acclimation guide and the photo requirements for a DOA claim. Until you approve, your order stays on hold. If you haven't approved within 14 days of your approval link being sent, the order converts to 100% store credit — the full amount you paid, good for one year — and the coral goes back on the site.
Coral color	Every coral is photographed under blue reef light through an orange filter, which shows the true color and vibrance the naked eye can't pick out on its own. It's how most of the industry photographs SPS now, not just me. Under white or other lighting, the same coral may look duller or different. A difference in color isn't grounds for store credit or a refund. Full details below.
Non-WYSIWYG corals	A listing marked NON-WYSIWYG isn't the exact coral in the photo — you get one of the same morph, like the one pictured. I source it for your order, which can take up to 10 days, and you approve photos of your actual coral before it ships. Once it's sourced, it's yours: it can't be cancelled or refunded. If I can't source it within 10 days, you choose a 100% refund or 100% store credit. Full rules below.
Orders $0–$248	$49 flat rate.
Orders $249+	Free shipping. Subtotal must reach $249 after all discounts, gift cards, and store credit are applied. If credit brings the order below $249, the $49 flat rate applies.
Store credit & shipping	Store credit applies to the coral in your order, never to shipping. The $49 flat rate — and any additional charge on a remote or rural address — is paid separately at checkout and cannot be covered by store credit.
JASE SELECT packs	Pack prices include overnight shipping, so no separate shipping charge appears at checkout. Because store credit never covers shipping, a pack paid with store credit is billed the $49 flat rate separately — credit applies to the coral portion of the pack only.
Supply Drops	Hitting $299 unlocks a drop — it doesn't add one. I don't put a drop in the box unless you claim it. Hit CLAIM DROP in your cart before you check out, or email me before your order ships. Miss both and that box goes without a drop, and I'll put it on your next order instead. Full rules below.
Where we ship	Continental US only. We don't ship to Hawaii, Alaska, US territories, or APO/FPO addresses.
Remote & rural addresses	Carriers charge more to reach small towns and outlying areas, and those routes run longer. Shipping may be additional on orders to those addresses, depending on how remote. We may also hold a shipment to a later, safer ship date when the route calls for it.
Delivery days	Home delivery Tuesday–Friday. Friday is the riskiest day of the week to ship — see the note below. We hold shipments during weather disruptions to protect your livestock.
Receiving your box	You're responsible for a correct, complete shipping address and for having someone there to receive the box on its delivery day. Overnight boxes can arrive early in the morning, so if you ship to a business, it needs to be open with someone there to take it from the start of the day. If no one will be there, have the carrier hold it at a nearby location for pickup (FedEx Delivery Manager or UPS My Choice) before it's delivered. If the carrier attempts delivery on time and no one is there to receive it, or the address is wrong or incomplete, the extra time in transit isn't a carrier delay, and any loss isn't covered. Full details below.
Order cutoff	11:59 PM PST the day before a ship day. We don't dispatch same-day. The cutoff sets the earliest your order can go out, not a guaranteed ship date — an order placed at any hour on Monday can ship Tuesday at the soonest, for Wednesday delivery; one placed just after midnight Tuesday, Wednesday at the soonest. Actual dispatch falls inside the 1–3 business day window below.
No delivery date chosen	Picking a date is optional. If you don't pick one, I'll ship at my earliest convenience and stay in contact with you about it, so you're never guessing when the box is coming. If I can't get a ship day from you within 14 days of my first message asking for one, the order converts to 100% store credit — the full amount you paid, good for one year — and the coral goes back on the site.
Holding your order	Tap HOLD in your cart and I'll keep your corals in my system for 1, 2 or 3 weeks before they ship. I take on the risk of keeping them alive for you, so a hold isn't a way around the cancellation rules. If a coral is lost while I'm holding it, you get store credit for that coral or a replacement — never a cash refund.
Dispatch window	1–3 business days, pending your photo approval and a safety and weather check. An order with a non-WYSIWYG coral in it waits for that coral to be sourced first, which can take up to 10 days.
Local pickup	Available in the Southern California area only — please email jase@reefjase.com to arrange.

72-Hour Health Guarantee

Every specimen is guaranteed healthy for 72 hours after delivery. For a qualifying arrival issue, we issue store credit at our discretion, within our guarantee guidelines.

Always send clear photos of any DOA or 72-hour issue when you email us — it speeds up credit processing significantly.

Orders placed October 6–10, 2026 keep the 7-day window they were sold with.

Refunds & Cancellations

Because every item is a live aquarium specimen, all sales are final once shipped. We don't accept returns. Where something goes wrong on arrival, your remedy is handled through the 72-Hour Health Guarantee above — store credit at our discretion, rather than a cash refund.

• Cancelling before your order ships — your choice: each WYSIWYG specimen is photographed, pulled, and taken off the site the moment you buy it, and each non-WYSIWYG coral is sourced for your order, so a cancellation costs me either way. Before your order ships you can take either of these, except for a non-WYSIWYG coral that's already been sourced (below):
  • 100% in store credit — the full amount you paid, good for one year. Nothing forfeited.
  • A refund to your original payment method — less the cancellation fee, which is 20% of the item value. That 20% comes back to you as store credit, good for one year, so nothing is forfeited either way.
• Cancelling part of a box: box pricing is set by the corals that actually ship. If you cancel some corals before your box ships, the ones you keep are re-priced at the rate for the box you're actually getting, and the difference comes out of your refund or store credit. Then the usual choice above applies, with the 20% fee figured on what you paid for the corals you cancelled, and returned to you as store credit. Say you buy ten $89 corals at 50% off ($44.50 each) and cancel eight: the two you keep go to the two-coral rate, 10% off ($80.10 each), so $71.20 comes out of what's returned for the eight — $284.80 in store credit, or a $213.60 refund plus $71.20 in store credit (the 20% fee on the $356 you paid for them). If the difference is more than what's coming back to you, that cancellation isn't available: the box ships as ordered, or you cancel the whole box.
• Non-WYSIWYG, while it's being sourced: you can cancel on the terms above — 100% store credit, or a refund less the 20% cancellation fee, with the fee returned as store credit. See the non-WYSIWYG note above.
• Non-WYSIWYG, once it's sourced: once I've picked up your non-WYSIWYG coral, it's final — no cancellation and no refund. It ships with your order, and the 72-Hour Health Guarantee covers it on arrival. If it doesn't make it in my care before it ships, I'll source you another, or you choose a 100% refund or 100% store credit for it.
• Non-WYSIWYG, not sourced within 10 days: you choose a 100% refund to your original payment method or 100% store credit toward other corals — no fee, and the rest of your box keeps the box price you paid.
• Coral lost during a hold: if a coral is lost while I'm holding your order, it's settled in store credit for that coral or a replacement, not a cash refund. Cancelling the order afterward doesn't turn it into one.
• No approval after 14 days: if you haven't approved your pre-shipment photos within 14 days of your approval link being sent, your order is cancelled and converted to 100% store credit — the full amount you paid, good for one year, nothing forfeited. The coral goes back on the site.
• No reply after 14 days: if I can't get a ship day from you within 14 days of my first message asking for one, your order is cancelled and converted to 100% store credit — the full amount you paid, good for one year, nothing forfeited. The coral goes back on the site.
• Once it ships: the order is final. From that point your remedy is the 72-Hour Health Guarantee above.
• Missed delivery or wrong address: if the carrier attempts delivery on time and no one is there to receive it, or the address you gave is wrong or incomplete, any loss from the extra time in transit isn't covered by the guarantee and isn't grounds for store credit or a refund. The same goes for a box that's refused, or left sitting because no one was there to bring it in. See Receiving your box above.
• Color: a coral looking different under your lights isn't grounds for a refund or store credit — see the color note above.
• Smaller than its listed size: if a coral arrives more than 1/8" under the minimum shown on its listing, send a photo of it beside a ruler within 72 hours and I'll make it right in store credit, not a cash refund. Listed sizes are minimums measured at photo time — see the WYSIWYG note above.
• Store credit redemption: store credit is applied to coral only — it can never be used toward shipping. The $49 flat rate, and any additional remote-address charge, is paid separately at checkout and is not covered by credit. Credit issued for a cancellation, including an order converted after 14 days without approval or a reply, spends like cash on coral, on its own, on any order. JASE SELECT pack prices include shipping, so a pack paid with store credit is billed the $49 flat rate separately. Credit issued under the 72-Hour Health Guarantee may only be applied toward orders that include a meaningful new purchase — it can't serve as the sole or primary form of payment, and orders made up almost entirely of guarantee credit may be held until combined with a qualifying purchase, at our discretion.

The Fine Print

• Final sale: due to the nature of live aquarium specimens, all transactions are final once shipped.
• Safe-transit hold: we reserve the right to delay dispatch when transit conditions are unsafe — including holding a shipment off a Friday delivery when the week's weather or carrier performance doesn't support it.
• Photography: every specimen photo is shot on a Samsung S26 Ultra with an orange lens filter under blue reef lighting, so colors may look different under your own lights. A non-WYSIWYG listing's photo is taken the same way and shows a coral of the same morph, not the one you'll receive.
• Agreement: by completing your purchase, you agree to these terms.