Shipping

Carrier & service	FedEx or UPS Priority Overnight (next business day). We use whichever is running best that day.
Orders $0–$248	$49 flat rate.
Orders $249+	Free shipping. Subtotal must reach $249 after all discounts, gift cards, and store credit are applied. If credit brings the order below $249, the $49 flat rate applies.
Store credit & shipping	Store credit applies to the coral in your order, never to shipping. The $49 flat rate — and any additional charge on a remote or rural address — is paid separately at checkout and cannot be covered by store credit.
JASE SELECT packs	Pack prices include overnight shipping, so no separate shipping charge appears at checkout. Because store credit never covers shipping, a pack paid with store credit is billed the $49 flat rate separately — credit applies to the coral portion of the pack only.
Supply Drops	Hitting $299 unlocks a drop — it doesn't add one. I don't put a drop in the box unless you claim it. Hit CLAIM DROP in your cart before you check out, or email me before your order ships. Miss both and that box goes without a drop, and I'll put it on your next order instead. Full rules below.
Where we ship	Continental US only. We don't ship to Hawaii, Alaska, US territories, or APO/FPO addresses.
Remote & rural addresses	Carriers charge more to reach small towns and outlying areas, and those routes run longer. Shipping may be additional on orders to those addresses, depending on how remote. We may also hold a shipment to a later, safer ship date when the route calls for it.
Delivery days	Home delivery Tuesday–Friday. Friday is the riskiest day of the week to ship — see the note below. We hold shipments during weather disruptions to protect your livestock.
Order cutoff	11:59 PM PST the day before a ship day. We don't dispatch same-day. The cutoff sets the earliest your order can go out, not a guaranteed ship date — an order placed at any hour on Monday can ship Tuesday at the soonest, for Wednesday delivery; one placed just after midnight Tuesday, Wednesday at the soonest. Actual dispatch falls inside the 1–3 business day window below.
No delivery date chosen	Picking a date is optional. If you don't pick one, I'll ship at my earliest convenience and stay in contact with you about it, so you're never guessing when the box is coming.
Dispatch window	1–3 business days, pending a safety and weather check.
Local pickup	Available in the Southern California area only — please email jase@reefjase.com to arrange.

72-Hour Health Guarantee

Every specimen is guaranteed healthy for 72 hours after delivery. For a qualifying arrival issue, we issue store credit at our discretion, within our guarantee guidelines.

Always send clear photos of any DOA or 72-hour issue when you email us — it speeds up credit processing significantly.

Refunds & Cancellations

Because every item is a live, one-of-a-kind aquarium specimen, all sales are final once shipped. We don't accept returns. Where something goes wrong on arrival, your remedy is handled through the 72-Hour Health Guarantee above — store credit at our discretion, rather than a cash refund.

• Cancelling before your order ships — your choice: each specimen is photographed, pulled, and taken off the site the moment you buy it, so cancelling puts it back on the market as a relist. Before your order ships you can take either:
  • 100% in store credit — the full amount you paid, good for one year. Nothing forfeited.
  • A refund to your original payment method — less the WYSIWYG cancellation fee, which is 20% of the item value.
• Once it ships: the order is final. From that point your remedy is the 72-Hour Health Guarantee above.
• Store credit redemption: store credit is applied to coral only — it can never be used toward shipping. The $49 flat rate, and any additional remote-address charge, is paid separately at checkout and is not covered by credit. Credit issued for a cancellation spends like cash on coral, on its own, on any order. JASE SELECT pack prices include shipping, so a pack paid with store credit is billed the $49 flat rate separately. Credit issued under the 72-Hour Health Guarantee may only be applied toward orders that include a meaningful new purchase — it can't serve as the sole or primary form of payment, and orders made up almost entirely of guarantee credit may be held until combined with a qualifying purchase, at our discretion.

The Fine Print

• Final sale: due to the nature of live aquarium specimens, all transactions are final once shipped.
• Safe-transit hold: we reserve the right to delay dispatch when transit conditions are unsafe — including holding a shipment off a Friday delivery when the week's weather or carrier performance doesn't support it.
• Photography: every specimen photo is shot on a Samsung S26 Ultra with an orange lens filter under blue reef lighting, so colors will look different under your own lights.
• Agreement: by completing your purchase, you agree to these terms.